Frequently Asked Question

The downloadable products didn't come across
Last Updated 7 years ago

This feature is available since the version 2.26.0.

The issue probably comes from a restriction in the .htaccess file. To solve it, through FTP on the Magento server, edit the file /media/downloadable/.htaccess and comment out all the lines. That means adding "#" at the beginning of all lines.
The .htaccess file should become:
#Order deny,allow
#Deny from all
Then restart the import from scratch.

Once the import is successful, you can revert back the modifications in the .htaccess file.

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