First read our technical FAQ in the knowledge base at https://www.fredericgilles.net/support/kb/

If you don’t find the solution to your issue, you can contact our team through our ticketing system at https://www.fredericgilles.net/support/ and we will be pleased to help you.

No, the plugin only reads the Joomla database.

No, the plugin does import only the data, not the design.
For the design, you need to get a WordPress theme.

Yes. After the migration, the plugin must remain active to manage the redirections and the authentication of the users. If you don’t use these features, then you can deactivate it.

You can use the plugin any number of times, and on any number of sites.

With your purchase, you have three months of updates.
After three months, the plugin will continue to work.
If you want the update after three months, you must renew your purchase.

The refund policy is strictly conditioned.

You are fully protected by our 100% Money Back Guarantee. If during the next 14 days after your purchase, you experience an issue that makes the plugin unusable and we are unable to resolve it, we’ll happily consider offering a full refund of your money.

This policy does not cover refunds for the following cases:

• Missing feature(s)
• 3rd party conflict
• Discovering another alternative
• Customer changed their mind

If you encounter any issue with the plugins, please contact our support team at https://www.fredericgilles.net/support/